Order & Shipping Details

1. Orders
   should be reviewed carefully before confirmation. Once an order is placed,
   no changes, cancellations, or exchanges will be accepted.
2. Online
   orders will be processed and shipped within 14 to 21 business days.
3. An
   email notification will be sent when the order has been successfully
   shipped. The tracking number can be accessed via the "View My
   Order" section.
4. Online
   orders are not eligible for in-store pickup.
5. Membership
   points cannot be used for Mega Sale orders, and the promotion cannot be
   combined with other offers.
6. Customers
   are encouraged to download the SF Express app and enable notifications to
   receive shipping updates.
7. Orders
   will be shipped as quickly as possible. For urgent purchases, it is
   recommended to visit stores directly.

Other Items

1. The
   "Wake-Up Snapshot" photography service at the K11 store will be
   temporarily unavailable during the Mega Sale period.
2. The
   beauty room at the Hysan store will be temporarily unavailable and used
   for Mega Sale activities.
3. During
   the Mega Sale period, welcome gifts, the referral program, and the empty
   bottle recycling program will be temporarily suspended until the end of
   the Mega Sale.